Cancellation & Refund Policy
Last updated: 2026-07-23
1) Scope
This policy explains how to cancel auto-renewing subscriptions and when refunds may be issued for purchases or subscriptions made via braillinterfa.quest. Key recurring price, billing interval, payment timing/method, service delivery timing, and return/cancellation conditions should be shown in the order flow, including the final confirmation screen, to help prevent subscription misunderstandings.
2) How to cancel
- Online: use the cancellation option in your account settings (if available).
- Email: [email protected] from your registered email.
- Phone: +81 316 888 7171.
To help us verify your request, include your account email, order/subscription ID, and the plan name.
3) Effective date & notice
Unless your order flow states otherwise, cancellations stop auto-renewal and take effect at the end of the current paid billing period. To avoid the next renewal charge, submit your cancellation request before the renewal date/time shown in your account or confirmation materials. We will send a cancellation confirmation by email or other reasonable method.
4) Refunds & proration
- Subscription fees: generally non-refundable once a billing period has started, except where required by law or if we fail to provide the service as agreed.
- Prorated refunds: may be offered if explicitly stated in your order flow or written agreement, or where required by law.
- Billing errors/duplicate charges: contact us promptly; verified errors will be corrected and refunded to the original payment method where feasible.
Refund processing times depend on your payment provider. Bank transfer fees (if any) and currency/FX differences are generally non-refundable unless required by law.
5) Setup/installation fees
If your order includes a one-time setup/installation, onboarding, or configuration fee, it is non-refundable once the work has started or the service has been delivered, unless required by law or we do not perform the agreed work.
6) Device rental/loaner return terms (if applicable)
- Return instructions and deadline will be provided at cancellation/termination.
- You are responsible for reasonable return shipping/handling unless we state otherwise or the return is due to our error.
- If returned late, missing accessories, or damaged beyond normal wear, we may charge a reasonable replacement/repair fee (explained before charging).
7) Early termination fees
If you selected a fixed-term plan with an early termination fee, the fee amount and conditions will be shown in the order flow or contract materials. If no such fee is shown, we do not charge an early termination fee.
8) Legal notes (Japan)
We aim to present clear subscription and return/cancellation information before ordering and on the final confirmation screen, consistent with: Act on Specified Commercial Transactions (Act No. 57 of June 4, 1976); Regulations for Enforcement of the Act on Specified Commercial Transactions (Ordinance of the Ministry of International Trade and Industry No. 89 of 1976). This policy does not limit any mandatory consumer rights under: Consumer Contract Act (Act No. 61 of May 12, 2000).